Job summary
The Host / Hostess serves as the first point of contact for guests, creating a welcoming and organized front-of-house environment. The role manages guest arrivals, table assignments, and reservation flow to ensure a smooth dining service. Success is measured by positive guest satisfaction, efficient seating coordination, and effective communication with service teams.
Responsibilities
- Greet arriving guests promptly, manage check-in, and escort parties to their tables or waiting areas.
- Manage the reservation system and floor plan to optimize table turn times and balance server sections.
- Coordinate with service and kitchen teams to communicate guest flow, wait times, and special requests.
- Answer incoming phone calls to take bookings, modify existing reservations, and provide accurate venue information.
- Maintain a clean, organized, and welcoming entrance and reception area throughout the shift.
- Monitor guest waitlists and provide clear, accurate updates on estimated seating times.
Required qualifications
- Clear verbal communication and customer service skills.
- Ability to coordinate guest flow and manage seating in a fast-paced hospitality environment.
- Comfort using standard digital reservation software or phone booking systems.
Preferred qualifications
- Previous front-of-house experience in a restaurant, hotel, or hospitality venue.
- Familiarity with point-of-sale (POS) systems and digital table management tools.
Skills
Guest RelationsReservation ManagementTable ManagementCustomer ServiceCommunicationConflict ResolutionFloor Planning