Job summary
The Usher welcomes guests, checks tickets, and guides patrons to their assigned seats to ensure a smooth, enjoyable event experience. Success in this role means maintaining an orderly, safe, and welcoming environment throughout performances and events.
Responsibilities
- Greet patrons warmly upon arrival and verify admission tickets or digital passes.
- Guide guests to their correct seats and provide directions to venue facilities such as restrooms, concessions, and exits.
- Distribute programs, event guides, and informational materials to attendees.
- Monitor assigned seating sections during events to identify disruptions, safety hazards, or guest needs.
- Assist patrons with accessibility requirements and coordinate accommodations as needed.
- Help manage crowd movement before, during intermissions, and after events to ensure orderly entry and exit.
- Follow and enforce venue safety protocols and assist with guest evacuation procedures during emergencies.
Required qualifications
- Strong verbal communication skills to interact courteously with diverse groups of patrons.
- Ability to remain standing and move through venue spaces for the duration of shifts and events.
- Flexibility to work variable hours, including evenings, weekends, and public holidays based on event schedules.
Preferred qualifications
- Previous customer service, front-of-house, or event hospitality experience.
- Basic knowledge of venue health, safety, and emergency response procedures.
- Experience operating hand-held ticket scanning equipment.
Skills
Customer ServiceTicket ScanningCrowd ManagementVerbal CommunicationConflict De-escalationAccessibility AssistanceVenue Safety